Shipping policy

DELIVERY AREA
Delivery is available within Calgary city limits, subject to postal-code exceptions. We do not deliver to post office boxes.

DELIVERY DAYS & TIMES
Deliveries are made on Thursdays and Saturdays between 11 a.m. and 5 p.m. We cannot guarantee a specific delivery time within this window.

If a delivery is made outside the specified time frame due to extreme weather, incomplete or missing delivery information, or other circumstances outside our reasonable control, this does not entitle the customer to compensation.

ORDER MINIMUM & DELIVERY FEE
A minimum order of $50 is required for delivery. A $10 delivery fee applies.
Delivery is free on orders of $80 or more.

ORDER DEADLINES
Orders must be placed by 9 a.m. the day before delivery. Changes to an existing order must be requested at least 48 hours before delivery and are subject to product availability.

PLEASE MAKE SURE SOMEONE IS AVAILABLE
The customer is responsible for providing the recipient's complete and accurate name, address, phone number and delivery information, including unit or floor number, buzzer or door code, and any other information required to access the property.

The customer is also responsible for ensuring that someone is available to receive the order during the delivery window.

DELIVERY ATTEMPTS
Our driver will knock and/or ring, call and/or send a text message using the contact information provided with the order, and will wait for up to five minutes. If we are unable to reach the recipient, the delivery will be considered unsuccessful unless we have authorization to leave the order unattended.

LEAVING AN ORDER AT THE DOOR
An order may be left at the door only when we have received authorization from the customer by telephone, in the order instructions, or by email.

We will only leave an order unattended when we consider the location and conditions reasonably suitable, including temperature, shade and safety. Once an order has been left unattended at the customer's request, Yann Haute Patisserie cannot be responsible for theft, damage, deterioration, melting or other changes to the product after delivery.

UNSUCCESSFUL DELIVERIES
If delivery cannot be completed because the address or delivery information provided is incorrect or incomplete, access to the property is unavailable, or nobody is available to receive the order, Yann Haute Patisserie cannot be held responsible for the unsuccessful delivery.

The order will be returned to our shop and made available for pickup. If re-delivery is requested and can be accommodated on another delivery day, additional delivery charges will apply.

STORAGE
Our products are perishable. Once an order has been delivered or left as authorized, the customer is responsible for refrigerating, freezing or otherwise storing the products appropriately according to the product instructions.

By placing a delivery order, the customer acknowledges and agrees to this Delivery Policy.